DataCenter Finland’s Service Desk is a single point of contact for support. This means that our clients can address all their queries to the same place.
We log all queries, review them and then decide whether they can be answered by the Service Desk team or whether to forward them to another team of experts. We use ITIL-based and ISO 20000 certified processes to deal with clients’ queries and aim to resolve as many queries as we can during the initial conversation with the client. We respond to queries in layman’s terms, which means that our clients do not need to be IT experts to understand how their case is progressing. We also use secure remote access tools to speed up troubleshooting.
Having access to a friendly and reliable support team frees your resources for more productive jobs and boosting your business. Our Service Desk can help, for example, with installing and editing workstations and applications, troubleshooting issues with mobile devices and printers, and managing user accounts and device recovery.
• an ITIL-based and ISO 20000 certified single point of contact for support
• an answer to your query usually during your first conversion with the team
Our Service Desk is open between 8.00 am and 5.00 pm from Monday to Friday, or as agreed. You can reach us by telephone, e-mail, instant message or our self-service portal.